Course Bookings Terms and Conditions

General

Essential Medicine and Essential Surgery are provided by Dr. Robert Clarke. The booking service is provided by Ask Doctor Clarke Ltd., but students should note that all legal and contractual arrangements are with Dr. Robert Clarke.

Essential Paediatrics Revision and Essential Obstetrics and Gynaecology are provided by Ask Doctor Clarke Ltd. The lecturers for this course are all members of the ADC team and have a track record of excellence in medical education.

The course and all material supplied with it are the copyright of Dr. Robert Clarke unless otherwise stated. Materials must not be copied without the express written permission of the author.

The Courses are only available to bona fide medical students and physician assistants. If you are a postgraduate looking for a refresher, please email us at support@askdoctorclarke.com

Both audio and video recording of the live on-line lectures are prohibited. Pre-recorded lectures are available to use before or after the course together with the downloadable e-coursebook. These are available during the academic year from the time of booking until the end of July.

It is a condition of booking that all course materials are for your sole personal use and must not be shared with others or uploaded onto other parts of the internet.

Changing your course dates/cancellation policy

If, having booked an on-line course, you find you are unable to attend the date you have chosen, the following applies:-
  1. If you notify us at least 7 days before the live on-line course date and there are places available on another date for the same speciality, we will swap you over free of charge.
  2. We will not carry places over from one academic year to another.
  3. 5% of students fail to attend the course they have booked. There are several reasons for this: some prefer to learn at their own pace using the pre-recorded lectures and other have family emergencies or other commitments arising at short notice. These students are not eligible for a refund and can use the pre-recorded lectures and e-coursebook instead.
  4. The course fee is non-refundable. We therefore strongly encourage you to check the sample material (Learning centre, Medicine floor, courses for finals room) before booking to ensure that this type of learning meets your needs.
For enquiries about any of the above, please email support@askdoctorclarke.com

BMA Members' Discount

BMA members receive a discount at the time of booking by entering their BMA membership number, which is automatically checked against the BMA database. You need to be a BMA member both at the time of booking and at the time of attendance at the course in order to be eligible for the discount.

If you have only recently renewed your membership or joined the BMA, there may be a short delay before you are able to book at the discounted rate. See below if you are keen to book your discounted place as soon as possible.

Please note we do not refund the difference if you choose to book as a non member, and then attempt to present your correct membership details at a later time. If it is found that anyone has falsely claimed either to be a BMA member, or to have completed the BMA on-line joining process when they have not, Ask Doctor Clarke Ltd. and/or Dr. Robert Clarke reserve the right to cancel that persons booking, and deduct £40.00 administration fee from any refund due. In addition, please be aware of any probity implications.

Lost BMA Membership/Not sure if you are a BMA member?

If you have lost your membership number or are unsure of your membership status, contact the BMA on 0300 123 123 3 (between 8:30am to 6pm Monday to Friday except UK-wide bank holidays) and a BMA advisor will be able to assist you or you can email support@bma.org.uk.

Just joined and awaiting BMA number If you go on-line and book a place using the "I am not a BMA member" route, the next webpage you will see outlines the benefits of membership. It provides a link to the BMA website so those who are not yet members can join if they wish. If you have already applied, you don't need to follow that link. At the bottom of the page it gives you a number of options: one of them says "I just joined the BMA, please re-calculate my booking to include my discount". If you click that button, you can book a discounted place without your BMA number. All students who use this mechanism will have their membership status checked before the course.

Exceptional Circumstances

Dr. Robert Clarke is booked as the lecturer for Essential Medicine and Essential Surgery. If, in exceptional circumstances (e.g. illness), he is unable to attend, he reserves the right to provide an alternate teacher or to provide the course on another date e.g. a week or so later.

The Essential Paediatric and O&G team include teachers who may exceptionally experience hospital rota changes at short notice. If this happens, we will do our best to find an alternative lecturer, but reserve the right to provide the live course on an alternative date e.g. a week or so later.

Protecting your data

We ask for your name, medical school, email address and BMA membership number, if applicable, when you book a place on-line. These details are shared with the BMA solely for the purpose of printing the course register and validating membership status. We will never pass your details to any other party.

We use your academic email address for course correspondance, sending reminders about the pre-course work in the weeks before the course plus a post-course email after you attend and an email after your exams. Please check we have been added to your permitted list. If you would like us to delete your contact details at any stage just let us know by emailing support@askdoctorclarke.com

The booking process

Once you have entered your details on the Ask Doctor Clarke course booking page, you are redirected via a secure connection to the on-line bank (Barclays) and you enter payment details there. Ask Doctor Clarke does not hold or store your payment card details. An e-receipt with details of the amount paid is sent to you on our behalf by the on-line bank. Once payment has been made, you are directed back to the ADC website to confirm your place on the course and a second confirmation email is generated, which has details of the dates and venues you have booked and the pre-course material. You should normally receive this within 24 hours. If you only receive the e-receipt and not the confirmation email please check in your filtered mail/spam mailbox and add us to your permitted list. If you do not receive the confirmation email, please contact support@askdoctorclarke.com and we will investigate.